Policies

Privacy Policy

We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

• Data Collection: We collect personal information such as your name, email, phone number, and appointment details when you book our services.
• Data Usage: The information is used to confirm bookings, provide updates, improve our services, and send promotional messages (only if you opt-in).
• Data Sharing: We never sell your data. It may only be shared with third parties involved in service delivery (e.g., payment processors).
• Cookies: Our website uses cookies to enhance user experience and track website performance.
• Security: We use standard security measures to protect your personal data against unauthorized access.

If you have any concerns or questions regarding our policy, please contact us directly.

Spa Cancellation & Refund Policy

The cancellation and refund policy aims to clarify the terms and conditions related to appointment cancellations and refunds in certain situations.

• Cancellation: Appointments can be canceled at no cost if notification is provided at least 24 hours prior to the scheduled session.
• Refund: Full refunds will be issued in case of appointment cancellation in accordance with the mentioned conditions above. Refund requests must be made within 7 working days.
• Exceptional Cases: In cases such as medical emergencies or force majeure, we may allow cancellation and refund without imposing fees.
• Request Process: Please contact us directly at the number provided on our website for all refund-related inquiries.

Delivery Policy

Our delivery policy outlines the terms and conditions regarding the delivery of products purchased from our spa.

• Timeframe: We strive to deliver promptly within the specified timeframe. Times may vary depending on location and availability.
• Charges: Delivery charges are clearly displayed at checkout. Additional fees may apply for express services.
• Address: Customers are responsible for accurate address input. We are not liable for delays due to incorrect info.
• Process: Orders are processed once confirmed and tracking is provided upon dispatch.
• Partners: We work with reliable courier partners. Issues should be reported immediately for resolution.
• Returns: Contact us within 48 hours if items are damaged for exchange or refund.
• International Delivery: Available with additional terms, taxes, and customs duties.
• Updates: We reserve the right to change delivery terms and will notify via website.